Refund Policy

Subscriptions

Get Heard artist memberships (Starter, Pro, Unlimited) are billed monthly. You can cancel at any time from the customer portal; cancellation stops the next renewal and you keep access until the end of the current billing period.

Refund Eligibility

Because monthly subscriptions unlock upload credits and platform features that are consumable immediately, payments are generally non-refundable once the billing period has started.

We may issue a refund at our discretion in the following cases:

• Duplicate charge for the same billing period.
• Charge after a confirmed cancellation.
• A prolonged platform outage that prevented use of paid features.

How to Request

Contact us within 14 days of the charge with your account email and the Stripe receipt. Approved refunds are returned to the original payment method within 5–10 business days.

Chargebacks

Please contact us before filing a chargeback — we can usually resolve billing issues faster directly.